Shipping Policy for Toto Baby Planet

Effective Date: December 25,2024

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Toto Baby Planet. By placing an order on our website (https://www.totobabyplanet.com), you agree to the following shipping terms.

1. Shipping Locations

We are pleased to offer shipping to most locations within the United States and internationally. Please note that certain remote areas or countries may not be eligible for delivery. If we are unable to ship to your location, you will be notified during the checkout process.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. Delivery times and fees depend on the shipping method you choose, as well as your location.

Domestic Shipping (United States)

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

International Shipping

  • Standard International Shipping: 7-14 business days (depending on the destination)
  • Expedited International Shipping: 3-5 business days

Please note that the estimated delivery time is based on business days (Monday through Friday) and excludes holidays. Delivery time may vary due to factors beyond our control, including customs processing or delays from the shipping carrier.

3. Shipping Costs

Shipping fees are calculated during checkout based on the shipping method selected and the delivery location. The shipping cost will be added to your order total before finalizing your purchase.

Domestic Shipping

  • Standard Shipping: $5.99 for orders under $50; Free for orders over $50
  • Expedited Shipping: Starting at $12.99, depending on the weight and size of the order
  • Overnight Shipping: Starting at $25.99, depending on the weight and size of the order

International Shipping

  • Standard International Shipping: Starting at $15.99
  • Expedited International Shipping: Starting at $30.99

Shipping fees are non-refundable. Please ensure that you review the shipping costs before completing your order.

4. Order Processing Time

Orders are processed and shipped within 1-2 business days after the order is placed. Please allow extra time during peak seasons (e.g., holidays, promotions) for processing. You will receive an email confirmation when your order is shipped, including tracking information.

  • Orders placed before 12:00 PM (local time): Generally processed the same business day.
  • Orders placed after 12:00 PM (local time): Processed the following business day.

Please note that certain items may have longer processing times due to availability or special handling.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment. If you have any questions or concerns regarding the shipment of your order, feel free to contact our Customer Support team at info@totobabyplanet.com.

6. Order Issues and Delays

While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, customs processing (for international orders), or other unforeseen circumstances.

If there are any issues with your order, such as delayed delivery or damaged items, please contact our customer service team immediately. We will work with you and the shipping carrier to resolve the issue.

7. Damaged or Lost Items

If your package arrives damaged or if you believe your order has been lost, please notify us immediately. We will investigate the issue with the shipping carrier and assist you in filing a claim if necessary. Damaged or lost items will be addressed according to our Refund and Returns Policy.

8. Customs and Duties (International Orders)

For international orders, customs duties and taxes may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping fees.

Please check with your local customs office to determine if any additional charges may apply before placing an order.

9. Undeliverable Packages

In the event that a package is returned to us as undeliverable due to an incorrect or incomplete address, the customer will be responsible for the additional shipping costs to resend the package. If a refund is requested for undeliverable items, the original shipping fee will not be refunded.

10. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” By continuing to use our website after changes to this policy, you agree to abide by the updated shipping terms.

11. Contact Us

If you have any questions or concerns about this Shipping Policy or need assistance with an order, please contact us at: