Sales Policy for Toto Baby Planet

Effective Date: December 25,2024

At Toto Baby Planet, we strive to ensure that every shopping experience is seamless and enjoyable. Our sales policy is designed to provide clear information about the terms and conditions under which we sell our products. Please read through the following sales policy before making a purchase.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to the nature of online sales, the availability of certain items may change without prior notice. In the event that an item is out of stock after you place an order, we will notify you promptly and provide options for either a backorder or a refund.

2. Pricing

All prices listed on the Toto Baby Planet website are in US dollars (USD) unless stated otherwise. Prices are subject to change without prior notice. We reserve the right to correct any pricing errors that may occur due to technical issues or human error. In such cases, we will notify you of any price discrepancies before processing your order.

  • Sales Tax: Sales tax will be applied to orders based on the shipping address in accordance with local state laws.

3. Payment Methods

We accept various forms of payment for your convenience. These include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Secure online payment through your PayPal account.
  • Gift Cards: Gift cards purchased through our website.

All transactions will be processed securely, and we use encryption technologies to protect your personal information.

Note: Orders will only be processed after payment has been successfully verified.

4. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email will include the details of your purchase, such as the product(s) ordered, order number, and the shipping address provided.

If you do not receive an order confirmation within 24 hours, please contact our customer service team at info@totobabyplanet.com to confirm your order.

5. Shipping and Delivery

We offer shipping to all U.S. addresses and certain international locations. Please refer to our Shipping Policy for detailed information on shipping methods, delivery times, and costs.

  • Processing Time: All orders are processed within 1-2 business days. You will receive a tracking number once your order has been shipped.
  • Shipping Time: Delivery times vary based on your location and the shipping method chosen during checkout. Standard shipping typically takes 5–7 business days.

Please note that delivery times may be extended due to unforeseen circumstances, such as weather delays, holidays, or other factors outside our control.

6. Order Modifications and Cancellations

If you need to modify or cancel an order after it has been placed, please contact us immediately. Orders can only be modified or canceled within 24 hours of placement. After this period, once an order has been processed or shipped, it cannot be changed or canceled.

7. Promotions and Discounts

  • Promotional Codes: From time to time, we offer promotional codes that can be used for discounts on specific products or order totals. Promotional codes must be entered at the time of checkout and cannot be applied after the purchase has been completed.
  • Limited-Time Offers: We offer seasonal or special promotions that may have limited availability. All terms and conditions for these offers will be clearly stated on the promotional materials or website.

Note: Discounts cannot be combined with other offers unless explicitly stated.

8. International Orders

Currently, Toto Baby Planet ships internationally to certain locations. Please ensure that you select your correct country during checkout. International customers are responsible for any customs duties, taxes, or fees associated with the shipment of their order. These charges are beyond our control and vary depending on the country of destination.

For international orders, we recommend checking your country’s import regulations before making a purchase to avoid any surprises upon delivery.

9. Return and Refunds

  • Returns: Our Return and Refund Policy outlines the steps for returning an item. Please refer to this policy for more details on how to initiate a return.
  • Refunds: If you are eligible for a refund, it will be processed according to our Refund Policy, which typically takes 5–10 business days to appear in your original payment method.

Items that do not meet the return eligibility criteria (such as used or damaged products) may not be eligible for a refund.

10. Customer Service

If you have any questions about your order, need assistance, or would like more information about our products or policies, please feel free to contact our customer service team:

Our customer service team is available Monday to Friday, from 9 AM to 5 PM EST.

11. Limitation of Liability

Toto Baby Planet is not responsible for any errors in the content of our website, including pricing or product description errors. In such cases, we reserve the right to cancel orders and issue refunds if necessary.

We are also not responsible for delays in shipping or delivery caused by circumstances beyond our control, such as weather, customs delays, or technical issues with the delivery service.

12. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.